Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question.
Do you have any songs or video saved in your computer hard drive,if so can you hear sound when you play them?
What is the make and model of the PC?
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Checking to see whether you still need help regarding sound issues.
Please let me know.
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Can I remotely connect to your computer, so I can troubleshoot this issue with you?