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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I 't have a sign on sign. I can't get on my computer, It's

Customer Question

I don't have a sign on sign. I can't get on my computer
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: It's an HP, I think 2007. Desktop.
JA: What troubleshooting have you tried?
Customer: I am sorry, but I am 80 years old and trying to recover from a stroke. I just typed in whatever popped up. Not tech savvy.
Submitted: 8 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 8 months ago.

Hi ,

I’m Randy a certified licensed professional. I see you’re asking about the log in on your computer – I think I can help you, as I have over 10 years of experience in this area. This sounds like you may be able to reset the password. What is currently on the screen of your locked computer?

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