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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I need to unsubscribe from Zone Alarm and cant find a way,

Customer Question

I need to unsubscribe from Zone Alarm and cant find a way
JA: How long has this been going on?
Customer: just today
JA: What troubleshooting have you tried?
Customer: their help link isnt working from muy laptop, tried googling but za sites dont give any info
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Studio Dell. Windows 7
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: What is the cost of help?
JA: You just pay a $5 deposit now and the rest only when you get a reply from the Computer Technician. All of this is 100% satisfaction guaranteed, so you can get a refund if you're not happy for any reason.
Customer: ok
Submitted: 10 months ago.
Category: Computer
Expert:  Michelle replied 10 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 10 months ago.

You can cancel your Zonealarm subscription by calling this number:

***-***-****

Customer: replied 10 months ago.
Hi, need to get unsubscribed so i can install Sophos
Cant do secure connection as not in the States
Expert:  Michelle replied 10 months ago.

its a toll free number use skype to call and select US as its support is in the United states.

Expert:  Michelle replied 10 months ago.

Skype call will be free of charge.

Customer: replied 10 months ago.
Not a skype user, mobile is +4475 88181197
Expert:  Michelle replied 10 months ago.

I understand that however if you call from your mobile it will be a long distance call. To avoid that you can install skype on your phone from the App store and then call up after the call is over you can simple remove it from your installed app.

Customer: replied 10 months ago.
Can you only help by remote assistance?
Expert:  Michelle replied 10 months ago.

if you are on a computer then yes i can.

Expert:  Michelle replied 10 months ago.

Did you get a secure remote assistance popup on your screen?

Customer: replied 10 months ago.
No, but I've found a solution anyway
Expert:  Dustin replied 10 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To start with, I need to know the version of mac osx you have on your machine, you can check as follows.

Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

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