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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I am having trouble getting my scanner to work with Windows

Customer Question

I am having trouble getting my scanner to work with Windows 7. I installed the software and was unable to scan slides. The instructions were not complete in that they did not carry me through the set up.
JA: How much experience do you have with this particular machine?
Customer: This is my first try with a scanner. I have downloaded pictures from a camera before.
JA: What troubleshooting have you tried?
Customer: I have attempted reinstalling the program three separate times.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, that is all.
Submitted: 4 months ago.
Category: Computer
Expert:  Jason Jones replied 4 months ago.

Hello,

I am the person that will be helping you today. May I ask how the scanner is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

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