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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Can't remember my Email password and want to change it. I 't

Customer Question

Can't remember my Email password ***** want to change it.
JA: When did you last reset your username and password?
Customer: I don't remember
JA: What troubleshooting have you tried?
Customer: I tried different passwords ans nothing worked
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

What email are you using? Gmail, Outlook etc?

When is the last time you were on the account?

Are you using a cell phone or pc? If on a cell, are you using cell phone app or

the actual email app downloaded to phone?