Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.
If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What email are you using? Gmail, Outlook etc?
When is the last time you were on the account?
Are you using a cell phone or pc? If on a cell, are you using cell phone app or
the actual email app downloaded to phone?