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Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
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I have been trying to cancel my big fish games a month, I

Customer Question

I have been trying to cancel my big fish games for over a month , I keep getting all these charges on my bank account will someone please help me.
JA: Have you contacted anyone about your account?
Customer: i am contacting you because i cant get in touch with anyone else.
JA: What troubleshooting have you tried?
Customer: everything it said to do
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Computer
Expert:  Chris L. replied 8 months ago.

Hello,

All you should have to do is go to the link I provide below. You will need to be signed in and after clicking the link below Click the Cancel My Membership link.
Click Cancel Now in the pop-up window to confirm cancellation.

Here is the link: https://store.bigfishgames.com/my_account/my_game_club.php

If you have trouble just follow the step by step instructions on this page:

http://bigfishgames.custhelp.com/app/answers/detail/a_id/922

Please take a moment to click the stars above, click 3 or more to acknowledge you have received an answer. If you still need help after that you can reply back to me as much as you need to.

Thanks,

Chris