For Online Computer Support, Ask a Computer Technician
Hello What type of computer is it and are you running Windows? If so, which version?
Justanswer is a site where people with issues can post questions for answers,
but there is a fee involved. I understand you would like a refund. I am going to
send the refund link below for you.
If you would like to continue support, i will be more than happy to help you if you
change your mind.