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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Cant receive or send emails, hotmail, yes,hotmail, hotmail

Customer Question

cant receive or send emails
JA: Just to clarify, what email service provider are you using?
Customer: hotmail
JA: Huh?
Customer: yes,hotmail
JA: Huh?
Customer: hotmail acct jandfbenson
JA: What troubleshooting have you tried?
Customer: restarted computer & rebooted
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  John replied 3 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

How do you access this email is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Mozilla, Google Chrome.

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?


Note: - Please reply using the box below.

Expert:  John replied 3 months ago.

Please answer my above questions so that i can help you better.


Note: - Please reply using the box below.

Expert:  John replied 3 months ago.

Sir/Ma'am checking to see whether you still need help regarding your Hotmail issue.

Please let me know.



Note:-To reply back to me use the reply box below.

Expert:  GeekGal replied 3 months ago.

Hi there! My name is***** am a computer professional with over 15 years of experience with both Mac and Windows. I'm sorry that you're having this issue. It would be my pleasure to help you resolve this.

Will you let me know please when you are ready to work on this?

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