I'm sorry about the issue. Please click on the Canon website below:
, then there, click on Software, then there, you can download / install the software CameraWindow DC and use it to import photos.
; (if needed, also download and install the ZoomBrowser EX Application and use it to import photos; if prompted, use your camera's serial number, or use the serial number(###) ###-####)
If there is still any issue, please let me know if you have windows xp, vista, or 7, or 8, 10, or mac computer, and/or let me know the brand / model of your computer.
Please reply at the box below. Thank you,