How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Thank did not work to get in my account. They just sent me

Customer Question

Thank did not work to get in my account. They just sent me an email with links and stuff I had already tried.
Submitted: 4 months ago.
Category: Computer
Expert:  Randy Computer Tech replied 4 months ago.

okay, the account may be under the 12 hour lock due to too many failed sign in attempts.

To protect your account, a temporary lock is triggered anytime there have been too many unsuccessful attempts to sign in.

The lock will be lifted automatically after 12 hours,you can regain access to your account immediately using the Sign-in Helper.