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Richard
Richard, Computer Specialist
Category: Computer
Satisfied Customers: 32224
Experience:  Over 20 years of consulting to the IT industry
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I was chatting with a person in spain and all at once we

Customer Question

I was chatting with a person in spain and all at once we were cut off and now we cant connect she had checked on her end and all is ok I have checked mine with eco sound test all is ok but still cant connect
Submitted: 6 months ago.
Category: Computer
Expert:  Richard replied 6 months ago.

Hi there and welcome

Can you tell me on which platform you where chatting with this person please?

eg: Skype?

Customer: replied 6 months ago.
Skype like I allways have done
Customer: replied 6 months ago.
I don't know what you mean platform
Expert:  Richard replied 6 months ago.

thats the platform.

What happens when you try to connect with them?

Customer: replied 6 months ago.
it says connecting and above by her name its says away
Expert:  Richard replied 6 months ago.

are you able to connect to other people alright?

Apart from Echo?

Customer: replied 6 months ago.
no I cant find anyone that is on line
Expert:  Richard replied 6 months ago.

ok, sign out of skype, have them do the same, then sign back in and have them sign in and try to connect to you

Tell me what then exactly happens please

Customer: replied 6 months ago.
I cant because she is in spain I cant contact her
Expert:  Richard replied 6 months ago.

send her and email or call her

But you need to have some communication with her to try to solve this.

How do you know she is even available at the moment?

Customer: replied 6 months ago.
I don't know right now but I talked to her by phone early this morning she is not available right now
Expert:  Richard replied 6 months ago.

ok, but its likely its not connecting because she is not available.

I checked and all services are ok in your area and spain, so there are no outages.

And you are getting no error, so just points to her not being available at the moment

Its best you try when she is available as I am sure it will connect.

I will though, mark this question to remain open, so any issues at all, you can let me know here.

There is no time limit on this.

If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.

And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.

Thank you

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