Hi there and welcome
Can you tell me on which platform you where chatting with this person please?
thats the platform.
What happens when you try to connect with them?
are you able to connect to other people alright?
Apart from Echo?
ok, sign out of skype, have them do the same, then sign back in and have them sign in and try to connect to you
Tell me what then exactly happens please
send her and email or call her
But you need to have some communication with her to try to solve this.
How do you know she is even available at the moment?
ok, but its likely its not connecting because she is not available.
I checked and all services are ok in your area and spain, so there are no outages.
And you are getting no error, so just points to her not being available at the moment
Its best you try when she is available as I am sure it will connect.
I will though, mark this question to remain open, so any issues at all, you can let me know here.
There is no time limit on this.
If you have continued problems, or would like any additional information or assistance, please do not hesitate to let me know.
And please take a second to rate my service for now by clicking one of the stars at the top of the screen then submit.