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Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Computer
Satisfied Customers: 9562
Experience:  Computer Technician
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My ipad of 18 months is suddenly asking password to connect

Customer Question

My ipad of 18 months is suddenly asking for a password ***** connect to my network-and is refusing it. the password ***** ***** years old and never used, maybe I have not remembered it correctly, help.
Submitted: 10 months ago.
Category: Computer
Expert:  Richard replied 10 months ago.

Hi there and welcome

Do you have a windows computer already connected to the wifi network Joan? As we can get the password ***** this

Customer: replied 10 months ago.
Expert:  Richard replied 10 months ago.

Thanks

We can get the password ***** this.

Press the windows key + R and type in

ncpa.cpl

Press enter

Right click on the wireless connection and click on Status

Then click on wireless properties

Click on the Security Tab and then click on Show Characters and you can then see the wireless password ***** to use in the iPAd

I can also do these steps for you, and have made a request via Additional Services. This is optional, and if you choose to do this, I can, with your permission, remote into your computer while you watch and do all these steps (and deal with any problems that arise during them) for you. Or if you do not choose to take this service, we can continue here. This is no problem at all. Just let me know please.

Else let me know the results please

Expert:  Randy Computer Tech replied 10 months ago.

Hi,

My name is ***** ***** certified professional with over 10 years experience. I will be glad to assist you with this.

I am sorry to hear that you are having this issue.

Do you still need help with your WiFi password?

Customer: replied 10 months ago.
i could not follow the instructions
Expert:  Randy Computer Tech replied 10 months ago.

Okay, no problem. I can do it for you with a Secure Remote Screen Connect.

Click on the blue link below and allow the remote session to download and run please>

http://www.justanswer.com/remotedesktop/join.aspx?Session=04654123-f3ec-4626-b33d-b2c391c52ad9

Customer: replied 10 months ago.
I could not follow your advice, however by chance I connected the ipad to my computer and it suddenly accepted the same password ***** had been trying all along and it has been ok since.
Expert:  Randy Computer Tech replied 10 months ago.

That's great news!

Customer: replied 10 months ago.
I could not follow the instructions and I the end fixed myself by chance in a very different way.So ,low rating, I also did not like the website layout, quite confusing, always offering more expensive services.
Expert:  Randy Computer Tech replied 10 months ago.

I am very sorry about the difficulty.

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