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Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have a lenovo think pad x1. I got a virus and lost my

Customer Question

I have a lenovo think pad x1. I got a virus and lost my programs. I did a restore point but it was from another older Lenovo unknowingly. Now The one key restore doesn't work. How can I get the original OS and software back?
Submitted: 8 months ago.
Category: Computer
Expert:  Michelle replied 8 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Customer: replied 8 months ago.
My driver's are not working so no internet. Help..
Expert:  Michelle replied 8 months ago.

you will have to order the set of recovery disk which will contain the the operating system system hardware drivers and installed factory softwares.

Customer: replied 8 months ago.
Are you sure there are DVD available for this. Model?
Customer: replied 8 months ago.
The x1 uses the one key recovery.
Customer: replied 8 months ago.
System restore is on hard drive which the files are from another OS.
Customer: replied 8 months ago.
Are you still there?
Expert:  Michelle replied 8 months ago.

Please confirm the model number is ***** X1 Carbon (Type 20A7, 20A8) Laptop (ThinkPad)

Customer: replied 8 months ago.
It is a Lenovo Think pad X1. Can't find the type.
Customer: replied 8 months ago.
The type says 1291-26u
Expert:  Michelle replied 8 months ago.

close the link flip it upside down you will see the model number at the bottom.

Customer: replied 8 months ago.
I don't see a model number.
Expert:  Michelle replied 8 months ago.

Not a problem can you tell me if you are on the windows desktop screen.

Customer: replied 8 months ago.
I can give you a S/N. it only says think pad x1 13.3 led notebook
Customer: replied 8 months ago.
On the invoice
Customer: replied 8 months ago.
X1 on the back of the computer
Expert:  Michelle replied 8 months ago.

Please tell me if you are on the windows desktop screen.

Customer: replied 8 months ago.
I will be in a moment
Customer: replied 8 months ago.
Ok
Customer: replied 8 months ago.
I am thete
Customer: replied 8 months ago.
There
Expert:  Michelle replied 8 months ago.

its has Windows 7, 8 or 10?

Customer: replied 8 months ago.
Windows 7
Expert:  Michelle replied 8 months ago.

Click on start select search and type in device manager you will see the icon click on it.

Expert:  Michelle replied 8 months ago.

let me know once you are there.

Customer: replied 8 months ago.
I am
Expert:  Michelle replied 8 months ago.

click on the + sign on network adapter let me know what all is listed under it.

Customer: replied 8 months ago.
I have display adapter but not network adapter.
Customer: replied 8 months ago.
It has VGA graphics adapter
Expert:  Michelle replied 8 months ago.

can you take a screen shot and post it here.

Expert:  Michelle replied 8 months ago.

i need to see the screenshot of the device manager.

Customer: replied 8 months ago.
Let me try
Customer: replied 8 months ago.
It says the file is too large
Customer: replied 8 months ago.
I tried it again
Customer: replied 8 months ago.
Too large
Expert:  Michelle replied 8 months ago.

use the print screen option paste it in windows paint brush save it as jpg or png file and then post it.

Customer: replied 8 months ago.
This is Windows 7 home edition
Expert:  Michelle replied 8 months ago.

that is fine please read my last post.

Customer: replied 8 months ago.
What function key do I use for screen print?
Expert:  Michelle replied 8 months ago.

just the printscreen key on the top after F12 key

Customer: replied 8 months ago.
Found the prtsc key. It is at the bottom. When I press it should something happen?
Expert:  Michelle replied 8 months ago.

no it now show what it does but it has copied the screen on it memory, all you have to do is open paintbrush and paste it using ctr V it will post the picture in it then you can save it as jpg file.

Customer: replied 8 months ago.
I have done that but a am using my phone for I have no internet so I don't know how to transfer the file
Customer: replied 8 months ago.
I am sorry I didn't tell you that.
Expert:  Michelle replied 8 months ago.

use the bluetooth or you can save the file directly to www.filedropper.com and let me know the download link

Customer: replied 8 months ago.
Do I use the Bluetooth on my phone?
Expert:  Michelle replied 8 months ago.

try the easiest way open filedropper.com and paste the picture there you wil get a download link you can let me know the download link and i will be able to download it.

Customer: replied 8 months ago.
OK
Customer: replied 8 months ago.
I uploaded the file. Was that correct?
Expert:  Michelle replied 8 months ago.

let me know the download link.

Customer: replied 8 months ago.
Michelle I am having a difficult time. I thought the file was loaded and it wasn't.
Customer: replied 8 months ago.
I don't want to be such a problem. I don't use my phone very well
Customer: replied 8 months ago.
Can I continue this tomorrow. I am so tired.
Customer: replied 8 months ago.
my phone is needing a charge
Expert:  Michelle replied 8 months ago.

not a problem you can post me a reply tomorrow and we can continue.

Customer: replied 8 months ago.
Hi Michelle. the address to the file is filedropper.com/filemanager/index.php/apps/files
Customer: replied 8 months ago.
Sorry wrong info. How do I get a download link?
Customer: replied 8 months ago.
The file has been downloaded but must be an option for a link?
Expert:  Michelle replied 8 months ago.

When you click on the upload file and you complete the upload automatically a download button and with a link comes up on the screen all you have to do is copy and paste the link here.

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