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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Would like my Zoombrowser to work again - it now advises

Customer Question

would like my Zoombrowser to work again - it now advises 'invalid class string' ... fyi, I'm not prepared to buy anything.
JA: How long has this been going on?
Customer: since I returned from vacation June 30 and turned on my computer..
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Windows 7
JA: What troubleshooting have you tried?
Customer: just what it did when I clicked on the 'Invalid ...' notice
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. What's the model of your camera?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Customer: replied 4 months ago.
I wish to cancel this - too many requests for $$ Please cancel my Visa. Thank you.
Expert:  Viet - Computer Tech replied 4 months ago.

I'm sorry; this is a one-time support session per your request, and we guarantee our service, so don't worry. Please reply at the box below. Thank you,

Customer: replied 4 months ago.
Please cancel my visa charge
Customer: replied 4 months ago.
I do not want these charges - cancel this please.
Customer: replied 4 months ago.
Cancel my order - no service wanted - do not bill my visa