I'm sorry about the issue. Does it give any error or message?
When did this issue first occur?
Is Internet Explorer program or Microsoft Edge program currently working fine?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
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Thank you. Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
Did you see my last reply? Can I connect remotely to your computer, so I can fix this issue directly on your computer for you?
I'm sorry, you did not answer until now. With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I will provide written instructions.
Have you tried to uninstall / reinstall Google Chrome program?
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Download and save google chrome at the website below, but do not open it.
Then click on Start -> Settings -> System -> Apps..., and remove the Google Chrome program there
, then open the downloaded chrome file to reinstall it and check.
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How is it going? Have you tried my first suggestion yet? Do you still need help with this issue or with anything else?
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