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Hello and welcome.Sorry to hear you're having trouble with your account.How long ago did it get hacked?May I connect with you to troubleshoot this issue directly?Regards,Martin
I can help you with this via a remote session where we can chat securely in real time - do you have any idea who hacked it?
I sent you a request for a remote session - if you like we can take a close look at it together.I am a network security specialist so I'll be able to tell you straight away if it's recoverable of not.What do you mean by "China" ?
I can't see how much you're paying for your question - I don't have access to your billing info.The amount you see in "View Offer" is how much the remote session will be, that amount I can rectify.One moment
It's the minimum the website will let me set it to. Remote sessions are usually $39 as they are a premium service.It won't let me set it lower than $5 sorry
I understand you completely - I am just a regular user like you on this site and am paid by commission only if your problem is resolved.Usually when it cannot be processed it means you need to call up your bank and have them let the amount go through.We have a 30 day refund policy so don't worry about losing anything, this is a legit service and I know it can seem a little confusing if it's your first time on the site.
I don't sell virus protection programs nor do we offer any on the site but I can surely suggest some to you
There are a couple of free ones that do the job - we can take a look at them later if you like
See if you can get the billing issue resolved so we can begin with the remote session
Thank you. From your computer click the following link:
https://ngmt.screenconnect.com/?Session=955297a1-8a44-4a76-9e40-39116fee6ee0Then click Join your session -->And run (open) the program that gets downloaded Elsinore.ScreenConnect.ClientLet me know once you've done that or if you need additional steps.Martin