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Cody, Senior Systems Administrator
Category: Computer
Satisfied Customers: 2014
Experience:  Systems Administrator
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I just bought an HP PC with Windows 10. However, one of my

Customer Question

I just bought an HP PC with Windows 10. However, one of my VERY important Adobe programs (CS Illustrator 5.5) keeps crashing. Research tells me that some older Adobe products (like mine) are having similar issues, and that I should get rid of 10. Is it possible to go back to 7?
JA: How long has this been going on?
Customer: HI Pearl- since I installed the adobe stuff a few days ago. Have had the computer about a month
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP Envy x360 - m6-ar004dx, running on Windows 10
JA: What troubleshooting have you tried?
Customer: LOTS of things. But I'm not that savvy, computer wise and get frustrated
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That's about it
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  Cody replied 9 months ago.

You can revert back to Windows 7.

Go to start menu --> settings --> update & security --> recovery --> revert to Windows 7

Customer: replied 9 months ago.
of course, I'll have to reload all of the programs I've installed, of no?
Customer: replied 9 months ago.
I meant to type) , "or no?"
Expert:  Cody replied 9 months ago.

You may have to, it will show you what programs need reinstalled once you start going through the steps.

Customer: replied 9 months ago.
Should I do it NOW?
Customer: replied 9 months ago.
I'm game!!
Customer: replied 9 months ago.
It's looks fairly easy . . .
Customer: replied 9 months ago.
WIll do again -
Expert:  Cody replied 9 months ago.

yes go for it

Customer: replied 9 months ago.
OK, I'll try tight now. Have to close my programs
Customer: replied 9 months ago.
I don't have an option to "revert to Windows 7: on this computer
Customer: replied 9 months ago.
This PC CAME with Windows 10
Customer: replied 9 months ago.
I just saw the CC info is still wrong - getting another card
Expert:  Cody replied 9 months ago.

oh I thought it was upgraded to Windows 10.

You can't revert back to Windows 7 if it came with 10, you would have to burn a Windows 7 CD and reload everything.

Customer: replied 9 months ago.
Someone sent me this link, saying I could purchase 7 and install myself....
Customer: replied 9 months ago.
If I CAN revert to 7 it would save me quite a lot of money over the next few years.....
Customer: replied 9 months ago.
Just to let you know - I just got a "fraud alert" call from my credit card company. My wife is handling it. No matter what, I will get you guys CC info.
Customer: replied 9 months ago.
Are you still there?
Customer: replied 9 months ago.
The "hold" on the CC has been removed. Are you still there?
Expert:  Cody replied 9 months ago.

I'm here

Expert:  Cody replied 9 months ago.

Yes you can purchase Windows 7, and reload everything with Windows 7 on it.

Customer: replied 9 months ago.
If I download Win 7, I need to know 64 bit or other
Customer: replied 9 months ago.

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