How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Isaac Franklin Your Own Question
Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 609
Experience:  Technical Support Coach at Liberty Tax Service
93584285
Type Your Computer Question Here...
Isaac Franklin is online now
A new question is answered every 9 seconds

My PC won't start up. I get a blue screen that says, "Your

Customer Question

My PC won't start up. I get a blue screen that says, "Your PC ran into a problem and needs to restart. We're collecting info, and then we'll restart for you"
If you would like to know more, you can search online later for this error. 0xc000021a
Submitted: 9 months ago.
Category: Computer
Expert:  Isaac Franklin replied 9 months ago.

Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10?

~Franklin

Customer: replied 9 months ago.
windows 10
Expert:  Isaac Franklin replied 9 months ago.

IF...YOU CAN GET TO SIGN IN SCREEN: Shut down the windows 10 computer, start it.. When it gets to the windows sign in screen, dont sign in.

Instead, left click the power button at the bottom right.

Then, hold down the shift key on your keyboard, and then click restart.

This should bring you to the blue screen menu.. Choose troubleshooting, advanced, and then choose system restore.

Once system restore loads, choose a restore point that was one day before this problem started and then carry out the system restore.

That should fix the issue, but if you get stuck or this doesnt work then please send a detailed reply and I will assist you further as needed.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 9 months ago.
it won't let me get into windows
Expert:  Isaac Franklin replied 9 months ago.

Can you get to sign in screen where it asks for password?

Customer: replied 9 months ago.
no. its starts to boot up then goes blue
Expert:  Isaac Franklin replied 9 months ago.

Okay, what is the exact name brand/model of your computer?

Customer: replied 9 months ago.
hp pavilion hpe
Expert:  Isaac Franklin replied 9 months ago.

You will need to purchase either this usb for ten dollars:

http://amzn.to/29BbaYG

Or use another 8.1 or windows 10 computer to create a recover usb:

http://www.groovypost.com/howto/create-windows-10-usb-recovery-drive/

Then you will take the usb, boot your pc from it and do a restore/refresh to get your system

running again.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Related Computer Questions