How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I uploaded Windows 10 and the screen says welcome to Windows

Customer Question

I uploaded Windows 10 and the screen says welcome to Windows 10. However, it says next and when you chick on next it repeats itself with nothing on the screen help!
Submitted: 6 months ago.
Category: Computer
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Hold down the power button until the machine turns off.

Wait a few seconds and press power again to restart.

Keep an eye on the Next buttton. It will change color, slightly, when it becomes active.

Expert:  Byron replied 6 months ago.

Were you able to get the Next button to work so you could move to the next screen?

Customer: replied 6 months ago.
It did not work so don't charge my credit !
Expert:  Byron replied 6 months ago.

This may take more than one attempt. On the Welcome screen what is the name that you see displayed?

Customer: replied 6 months ago.
Jimmy
Expert:  Byron replied 6 months ago.

In the lower left portion of the screen, left click on "I'm not Jimmy" a couple of times.

The goal here is to get a message that pops up on your screen saying the "Program is not responding"

When you see that, click the option to close the program. Your screen will turn black but you'll still

be able to use the mouse cursor. If you can get this to happen, restart the machine and it should be able

to complete the setup. I had this happen on a laptop last night and this is what I had to do to fix it.

If you click on I'm not Jimmy and it responds, follow the prompts that it's asking until you are able

to get into the machine. You aren't going to lose any data.

Customer: replied 6 months ago.
Still not working
Expert:  Byron replied 6 months ago.

What happens when you click on "I'm not Jimmy" ?

Customer: replied 6 months ago.
I get a blue circle overtime nOT JImmy
Expert:  Byron replied 6 months ago.

Ok. After you click on it and the blue circle is spinning around, hold down the power button to shut off the computer.

Start it up after waiting a minute or two. Microsoft doesn't give you a lot of options in this situation.

Before your restart the computer make sure there is nothing else plugged in to it.

If you're using a laptop, the only thing plugged in should be the power cord.

If you're using a desktop, only the keyboard, mouse and monitor and power cord should be attached.

Customer: replied 6 months ago.
Nothing works. I guess I need to call microsoft
Expert:  Byron replied 6 months ago.

What's the brand and model of your PC/laptop?

Expert:  Byron replied 6 months ago.

Jim. On your Welcome screen do you have the 3 icons sitting in the lower right corner of your screen?

Customer: replied 6 months ago.
No
Expert:  Cody replied 6 months ago.

Can you restart your computer, then press F8 repeatedly on startup. Does this take you to a new screen?

Customer: replied 6 months ago.
Nothing
Expert:  Cody replied 6 months ago.

How about F11 on startup?