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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have just bought(?) msoffice16 but cannot see how to start

Customer Question

I have just bought(?) msoffice16 but cannot see how to start any of the programs. What do I do?
JA: How long has this been going on?
Customer: From now, I have never used any OFFICE programs. There is no information at all!
JA: What troubleshooting have you tried?
Customer: I have removed and re-installed using the fix package.
JA: How much experience do you have with this particular machine?
Customer: not a lot, Windows 10 is terrible though.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No except I'm getting old now.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 4 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 4 months ago.

Hi,

I'm sorry about the issue. Did it show the Office installation was successful?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 4 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,