How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
16465236
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

I forgot my password and cannot open my computer I just get

Customer Question

I forgot my password ***** cannot open my computer I just get a dark screen with enter password ***** blue box
Submitted: 5 months ago.
Category: Computer
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer

Recovering forgotten windows logon passwords is complex and usually impossible. Only computer can be recovered

i will let you know the best options

to begin with let me know the make and model of the computer

Customer: replied 5 months ago.
Toshiba satellite c655d
Customer: replied 5 months ago.
you can't connect as I can't get on I am using another computer
Expert:  Michelle replied 5 months ago.

ok..please let me know that password ***** ***** the problem..is it the windows login password ***** its a black password ***** that comes up immediately after turning on computer

Customer: replied 5 months ago.
I do not think it is the win pass as I know that
Customer: replied 5 months ago.
the passwoed is in blue
Expert:  Michelle replied 5 months ago.

so is the power on password ***** that comes up immediately after you turn on computer

Customer: replied 5 months ago.
Customer: replied 5 months ago.
it says Toshiba and then blue password ***** comes up
Expert:  Michelle replied 5 months ago.

its the power on bios password ***** is popping up correct and not windows login password ***** ***** correct?

Customer: replied 5 months ago.
I don't know it is not asking for win pass
Expert:  Michelle replied 5 months ago.

take you cell phone and click a picture and send it here. Let me have a look at the screenshot.

Customer: replied 5 months ago.
I don't know to do that
Expert:  Michelle replied 5 months ago.

i can only help if you send me the info i am looking for.

Customer: replied 5 months ago.
how do I send it
Customer: replied 5 months ago.
hello
Expert:  Michelle replied 5 months ago.

click a photo using your cell phone of your computer screen where is asks for a password ***** the file and send it to the www.filedropper.com or you can upload the file here on this chat session by clicking on the paper clip button.