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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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When I turn on my Lenovo I get a black screen with the

Customer Question

When I turn on my Lenovo I get a black screen with the Lenovo logo. (It is as if my computer is frozen here.)
JA: Soon. I'm trying to find the right Computer Technician for you right now. As soon as they are ready, I will let you know. Just to clarify, what's the exact model of your Lenovo? And what operating system are you running?
Customer: Where do I find the model #?
JA: What troubleshooting have you tried?
Customer: Holding shift & f8 keys while powering down and restarting
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no that is it - thanks
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 8 months ago.
Category: Computer
Expert:  Martin replied 8 months ago.

Hello and welcome.

Sorry to hear you're having trouble with your computer.

When did the problem start?

May I connect with you to troubleshoot this issue directly?

Regards,
Martin

Customer: replied 8 months ago.
Just tell me what to do.
Customer: replied 8 months ago.
The problem started last evening. I had my computer on all day working. I got the logo when I came back to my computer after dinner. It is still 'frozen today.
Expert:  Martin replied 8 months ago.

Press and hold the power button for 10 seconds so it turns right off then wait 2 seconds and power it back on.

Tell me what happens.

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