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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer down load by itself the Microsoft 't remember

Customer Question

My computer down load by itself the Microsoft don't remember password ***** help me
Submitted: 11 months ago.
Category: Computer
Expert:  Kamil Anwar replied 11 months ago.

What is the email address it is showing on the login screen?

Customer: replied 11 months ago.
Where is Andy I paid 36 dollars and he didn't help me
Expert:  Kamil Anwar replied 11 months ago.

I am the expert helping you. I need to know what is the email address you see on the login screen?

Customer: replied 11 months ago.
My computer down load by indelible the Microsoft. I can't remember password
Expert:  Kamil Anwar replied 11 months ago.

Do you see an email address at the login screen on your computer above the box where it asks for the password?

Customer: replied 11 months ago.
Expert:  Kamil Anwar replied 11 months ago.

What is that email address?

Customer: replied 11 months ago.
I need my pass worth to Microsoft please so I can use my lap top
Expert:  Kamil Anwar replied 11 months ago.

I know. And that is what i am trying to do. I've understood your issue, but i cannot reset the password ***** you don't respond to what i am asking. What is that email address which you see on the login screen above the password *****?

Customer: replied 11 months ago.
Expert:  Kamil Anwar replied 11 months ago.

Is that the email address you see on the login screen? It isn't recognized.

Customer: replied 11 months ago.
I can pay you guys more money can you please with me a password ***** Microsoft a temporary one
Expert:  Kamil Anwar replied 11 months ago.

I can, but when i tried to check with Microsoft using the email address you gave, they said they do not recognize it so the email address isn't correct and without the correct address Microsoft wont find which account to reset password *****

Customer: replied 11 months ago.
I don't know what to do can I make another email I need help
Expert:  Kamil Anwar replied 11 months ago.

Can you describe me exactly how the screen looks like on your computer and what is it asking you to do?

Customer: replied 11 months ago.
Please try this***@******.***
Customer: replied 11 months ago.
It say Lilliana Bonilla***@******.*** and a rectangular bar for password
Expert:  Kamil Anwar replied 11 months ago.

they have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 11 months ago.
Are you there. Sorry it say wrong pass worth I hate computers
Expert:  Kamil Anwar replied 11 months ago.

Microsoft have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 11 months ago.
It looks like I have to changes all my pass worth
Expert:  Kamil Anwar replied 11 months ago.

Are you not able to login to your Gmail?

Customer: replied 11 months ago.
No I having used my computer for one year
Expert:  Kamil Anwar replied 11 months ago.

What are you currently using to talk to me?

Customer: replied 11 months ago.
My smart phone
Expert:  Kamil Anwar replied 11 months ago.

Can you not check your gmail on your smart phone?

Customer: replied 11 months ago.
No
Expert:  Kamil Anwar replied 11 months ago.

Do you remember your Gmail password?

Customer: replied 11 months ago.
No sorry
Expert:  Kamil Anwar replied 11 months ago.

Do you have access to your AOL Address?

Customer: replied 11 months ago.
I'm working
Expert:  Kamil Anwar replied 11 months ago.

Okay.

Customer: replied 11 months ago.
I'm in aol
Customer: replied 11 months ago.
But in my husband computer
Customer: replied 11 months ago.
You can help or I need to call Microsoft
Expert:  Kamil Anwar replied 11 months ago.

What is your AOL email address?

Customer: replied 11 months ago.
are you there
Customer: replied 11 months ago.
I pay 36 dolares and still waitting
Customer: replied 11 months ago.
can you credit my money don't see results
Expert:  Kamil Anwar replied 11 months ago.

I will request this to be refunded. Thanks

Customer: replied 11 months ago.
Thank you so much
Expert:  Kamil Anwar replied 11 months ago.

Unfortunately, none of the emails provided are working.
You have a gmail account, but no access to it.
The gmail is linked to an aol account, but the aol address on file with gmail is incorrect. The only way left now is to reset the system, which will delete all data. If you wish to continue let me know

Customer: replied 11 months ago.
Thank you for your time I will call Microsoft
Expert:  Kamil Anwar replied 11 months ago.

No problem. Thanks

Customer: replied 11 months ago.
Good nit you the best