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Andy
Andy, Computer Consultant
Category: Computer
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My computer down load by itself the Microsoft 't remember

Customer Question

My computer down load by itself the Microsoft don't remember password ***** help me
Submitted: 4 months ago.
Category: Computer
Expert:  Kamil Anwar replied 4 months ago.

What is the email address it is showing on the login screen?

Customer: replied 4 months ago.
Where is Andy I paid 36 dollars and he didn't help me
Expert:  Kamil Anwar replied 4 months ago.

I am the expert helping you. I need to know what is the email address you see on the login screen?

Customer: replied 4 months ago.
My computer down load by indelible the Microsoft. I can't remember password
Expert:  Kamil Anwar replied 4 months ago.

Do you see an email address at the login screen on your computer above the box where it asks for the password?

Customer: replied 4 months ago.
Expert:  Kamil Anwar replied 4 months ago.

What is that email address?

Customer: replied 4 months ago.
I need my pass worth to Microsoft please so I can use my lap top
Expert:  Kamil Anwar replied 4 months ago.

I know. And that is what i am trying to do. I've understood your issue, but i cannot reset the password ***** you don't respond to what i am asking. What is that email address which you see on the login screen above the password *****?

Customer: replied 4 months ago.
Expert:  Kamil Anwar replied 4 months ago.

Is that the email address you see on the login screen? It isn't recognized.

Customer: replied 4 months ago.
I can pay you guys more money can you please with me a password ***** Microsoft a temporary one
Expert:  Kamil Anwar replied 4 months ago.

I can, but when i tried to check with Microsoft using the email address you gave, they said they do not recognize it so the email address isn't correct and without the correct address Microsoft wont find which account to reset password *****

Customer: replied 4 months ago.
I don't know what to do can I make another email I need help
Expert:  Kamil Anwar replied 4 months ago.

Can you describe me exactly how the screen looks like on your computer and what is it asking you to do?

Customer: replied 4 months ago.
Please try this***@******.***
Customer: replied 4 months ago.
It say Lilliana Bonilla***@******.*** and a rectangular bar for password
Expert:  Kamil Anwar replied 4 months ago.

they have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 4 months ago.
Are you there. Sorry it say wrong pass worth I hate computers
Expert:  Kamil Anwar replied 4 months ago.

Microsoft have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.

Customer: replied 4 months ago.
It looks like I have to changes all my pass worth
Expert:  Kamil Anwar replied 4 months ago.

Are you not able to login to your Gmail?

Customer: replied 4 months ago.
No I having used my computer for one year
Expert:  Kamil Anwar replied 4 months ago.

What are you currently using to talk to me?

Customer: replied 4 months ago.
My smart phone
Expert:  Kamil Anwar replied 4 months ago.

Can you not check your gmail on your smart phone?

Customer: replied 4 months ago.
No
Expert:  Kamil Anwar replied 4 months ago.

Do you remember your Gmail password?

Customer: replied 4 months ago.
No sorry
Expert:  Kamil Anwar replied 4 months ago.

Do you have access to your AOL Address?

Customer: replied 4 months ago.
I'm working
Expert:  Kamil Anwar replied 4 months ago.

Okay.

Customer: replied 4 months ago.
I'm in aol
Customer: replied 4 months ago.
But in my husband computer
Customer: replied 4 months ago.
You can help or I need to call Microsoft
Expert:  Kamil Anwar replied 4 months ago.

What is your AOL email address?

Customer: replied 4 months ago.
are you there
Customer: replied 4 months ago.
I pay 36 dolares and still waitting
Customer: replied 4 months ago.
can you credit my money don't see results
Expert:  Kamil Anwar replied 4 months ago.

I will request this to be refunded. Thanks

Customer: replied 4 months ago.
Thank you so much
Expert:  Kamil Anwar replied 4 months ago.

Unfortunately, none of the emails provided are working.
You have a gmail account, but no access to it.
The gmail is linked to an aol account, but the aol address on file with gmail is incorrect. The only way left now is to reset the system, which will delete all data. If you wish to continue let me know

Customer: replied 4 months ago.
Thank you for your time I will call Microsoft
Expert:  Kamil Anwar replied 4 months ago.

No problem. Thanks

Customer: replied 4 months ago.
Good nit you the best

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