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What is the email address it is showing on the login screen?
I am the expert helping you. I need to know what is the email address you see on the login screen?
Do you see an email address at the login screen on your computer above the box where it asks for the password?
What is that email address?
I know. And that is what i am trying to do. I've understood your issue, but i cannot reset the password ***** you don't respond to what i am asking. What is that email address which you see on the login screen above the password *****?
Is that the email address you see on the login screen? It isn't recognized.
I can, but when i tried to check with Microsoft using the email address you gave, they said they do not recognize it so the email address isn't correct and without the correct address Microsoft wont find which account to reset password *****
Can you describe me exactly how the screen looks like on your computer and what is it asking you to do?
they have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.
Microsoft have sent a code to your gmail address, please type that code to me here. You can check your gmail from your phone or this device.
Are you not able to login to your Gmail?
What are you currently using to talk to me?
Can you not check your gmail on your smart phone?
Do you remember your Gmail password?
Do you have access to your AOL Address?
What is your AOL email address?
I will request this to be refunded. Thanks
Unfortunately, none of the emails provided are working.You have a gmail account, but no access to it.The gmail is linked to an aol account, but the aol address on file with gmail is incorrect. The only way left now is to reset the system, which will delete all data. If you wish to continue let me know
No problem. Thanks