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Joseph Varner
Joseph Varner,
Category: Computer
Satisfied Customers: 29
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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I'm trying to recall a message on company's outlook web

Customer Question

i'm trying to recall a message on company's outlook web access app, can't get on with downloading from win developer
JA: How long has this been an issue?
Customer: only needing to use it today, have to recall an email i sent
JA: What troubleshooting have you tried?
Customer: i haven'y..
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Joseph Varner replied 3 months ago.

Hi there, my name is ***** ***** I will be assisting you today.

What email client did you use to send the email? Outlook Web Access?

Customer: replied 3 months ago.
Expert:  Joseph Varner replied 3 months ago.
  1. In Mail, in the Navigation Pane, click Sent Items.

  2. Open the message that you want to recall.

  3. On the Message tab, in the Move group, click Actions, and then click Recall This Message.

  4. Click Delete unread copies of this message.

Expert:  Joseph Varner replied 3 months ago.

See if that works for you!

Customer: replied 3 months ago.
i don't have a recall this message option it is outlook web app 2010, looks quite basic
Expert:  Joseph Varner replied 3 months ago.

Ok, let me do some digging here real quick.

Customer: replied 3 months ago.
im on sent items, when click on message have option to creat rule, delete, move to folder, copy to folder
Customer: replied 3 months ago.
still there?
Expert:  Joseph Varner replied 3 months ago.

So - bad news/good news.

OWA 2010 does not inherently include a recall. However, there is a free extension you can use with OWA that adds this feature at

There is a video on how to install it and recall the message here:

Unfortunately, this is the best I have to offer since it doesn't appear recall is a part of OWA. However, if you can configure MS Outlook to open your OWA mail, there is a feature in Outlook to recall a message built in, if you have that available.

Expert:  Joseph Varner replied 3 months ago.

I was able to verify this as I was using my own company's OWA to research and see if a recall is built in natively, which unfortunately it is not, which was corroborated by what I researched on it.