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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have an app hang b1 error in firefox, The past couple of

Customer Question

I have an app hang b1 error in firefox
JA: How long has this been going on?
Customer: The past couple of days
JA: What troubleshooting have you tried?
Customer: I run windows 7. I did a scan disk, virus scan on Norton, and I downloaded repair image that cost me $34. The repair image did a bunch of stuff to my computer except fix the problem.
JA: Just to clarify, what's the make and model of your computer? What version of Windows are you running?
Customer: Acer Aspire E 15 Windows 7
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No I think that is it.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer what AppHangB1 error.

Expert:  Michelle replied 3 months ago.

1. Run the Microsoft Windows Malicious Software Removal Tool

2. Download, install, update and run:

SUPERAntispyware (freeware) and Malwarebytes' Anti-Malware (freeware).

3. Run this online scan (in safe mode with networking, if possible):

4. See and follow carefully:
Checking for/Help with Spyware, Malware and Hijackware"