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Ask Cris Your Own Question

Cris
Cris, Support Specialist
Category: Computer
Satisfied Customers: 6212
Experience:  10 years of IT experience in both business and residential.
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Is this hotmail, 3 days, M6 acct has been hacked, No, just

Customer Question

Is this hotmail
JA: How long have you had this issue with your Hotmail account?
Customer: 3 days
JA: What troubleshooting have you tried?
Customer: M6 acct has been hacked
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: No, just need help
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 7 months ago.
Category: Computer
Expert:  Cris replied 7 months ago.

Hi, thanks for using JustAnswer.com I am Cris. Sorry to hear about your issue.

Do you still have access to your hotmail account?

Customer: replied 7 months ago.
No can not receive emails
Expert:  Cris replied 7 months ago.

Have you filled out the recovery form?

Customer: replied 7 months ago.
Expert:  Cris replied 7 months ago.

Did you receive a reply?

Customer: replied 7 months ago.
Says I am not supplies enough info to recover. Have had acct 10+ years
Customer: replied 7 months ago.
Can you help me
Customer: replied 7 months ago.
Are you still there
Customer: replied 7 months ago.
Hello
Expert:  Cris replied 7 months ago.

I hate to be the bearer of bad news but if you have received a reply stating they can't prove your identity then you will not receive access to the account. This is a very common issue with using a free email service there is no billing info to validate your identity. Anyone can say they are you with just a few pieces of information. You can attempt to call customer care but they only really support paid subscribers.Customer care number: 1- 866 - 672 - 4551

I understand that this answer may not be entirely to your liking, and I regret being the bearer of information that you really don't want to hear. But it would be unfair to you and unprofessional of me were I to provide you with anything less than truthful and honest information.