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Hello and welcome to JustAnswer, I look forward to assisting you today. Can you tell me please what version of Windows you are running, and which applications are failing?
What version of office are you using?
No problem. I presume you upgraded to Windows 2010 while office was installed?
There have been multiple issues reported to Microsoft about office not working with Windows 10. Did you install office from a CD?
Did you get any documentation that included the office activation key, or possibly a restore disc from the manufacturer?
What is the make and model please?
Okay, give me a minute please.
First what I would like to have you do is go to this LINK and download and install this program. It will scan your system and give you a readout of all of your Microsoft activation keys. Record them or print them off and let me know when you are finished so we can proceed.
Okay good. What I would like to have you do rather than trying to install all of the patches Microsoft has issued, is download and reinstall office. First go to this LINK and enter your activation key. That should offer you the option of installing office directly from Microsoft. It may detect you already have it installed. If that happens, you will need to uninstall it and try again.
Were you not able to extract the keys using Magic Jelly Bean?
Did the scan find any of your Microsoft keys?
Check to see if there is a Microsoft sticker with the office key attached to the bottom of your computer please.
Did you purchase the laptop new?
I understand. That has been the normal complaint of most that have upgraded to Windows 10. Do you have a Microsoft account?
Okay good. Go to this LINK and login. Since you have an active account, you should be able either download or reinstall office using just your active account information.
As it should. That is how you can reinstall it.
Most likely due to you having office already installed. Does it give you the option to download office without installing it?
Well you can either uninstall the current version or I can try to locate the version you can download and burn to a CD?
I am still working with you. It might take me a bit to find the download link for office, so please be patient.
Can you tell me if you are using office professional?
Go to this LINK and click on the English link. That will start the download process.