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Ask Andy Your Own Question

Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I typed two emails earlier pressed sent. They are not in my

Customer Question

I typed two emails earlier pressed sent. They are not in my sent file and I can't locate them anywhere
JA: Just to clarify, what email service provider are you using?
Customer: gmail
JA: Huh?
Customer: any ideas?
JA: What troubleshooting have you tried?
Customer: checked "sent" mail . . nothing there. Looked in "drafts" - nothing there. Not sure where else to look
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I guess not
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 3 months ago.
Category: Computer
Expert:  Quiksilver07070 replied 3 months ago.

Hello Mike, and thank you for choosing


So, you sent an email FROM your Gmail account......and now, there is no record that you ever sent that email?


That sounds very wierd, and sounds like the Gmail might be suffering from issues.

Would you be okay with a Remote Session, so I can investigate in more detail on your machine?

Customer: replied 3 months ago.
Customer: replied 3 months ago.
Am I still connected with you?
Customer: replied 3 months ago.
My screen reads that you are "online now", but I've seen no response in quite some time. Can you confirm that you are still with me?
Expert:  Quiksilver07070 replied 3 months ago.

Yes sorry, took a phone call.


Okay, i will put a request for remote access, once you accept we can begin