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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Keeps coming up as 'bernating'. Have followed your steps

Customer Question

keeps coming up as 'hibernating'. Have followed your steps from 7 years ago with minimal results.
JA: How long has this been going on?
Customer: Just today
JA: What troubleshooting have you tried?
Customer: tried restarting. followed the steps suggested but am not making any progress.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Am not aware of doing anything but following your steps. Don't have disk.
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 9 months ago.
Category: Computer
Expert:  Tim replied 9 months ago.

Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.

Hello, if this is a laptop, please unplug it and take the battery out for one minute, replace and try booting, if this is a desktop PC, please turn it off and unplug it for 30 seconds, plug it back and and boot.