How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Chris L. Your Own Question
Chris L.
Chris L., Support Specialist
Category: Computer
Satisfied Customers: 4864
Experience:  Certified Computer expert with over 10 years experience.
Type Your Computer Question Here...
Chris L. is online now
A new question is answered every 9 seconds

Last week you automatically upgraded my Windows 7 to Windows

Customer Question

Last week you automatically upgraded my Windows 7 to Windows 10. When I try to shut down my computer, it goes into sleep mode instead of powering down--even though I am not selecting the sleep mode option. How to fix??
Submitted: 8 months ago.
Category: Computer
Expert:  Chris L. replied 8 months ago.


Please try the following:

1- Go to Search, type power options and click on Power Options from search results

2- On the left side of the window click on Choose what the power button does

3- If needed, click on Change settings that are currently unavailable, under Define power buttons and turn on password *****

4- From the enabled options under Shutdown settings section, uncheck Turn on fast startup (recommended) checkbox to disable Hybrid Shutdown.

5- Click Save changes button to save the modified settings. Close Power Options window when done.

If you have the issue after doing the above please let me know.

Thank you,


Related Computer Questions