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Isaac Franklin
Isaac Franklin, Computer Hardware Engineer
Category: Computer
Satisfied Customers: 464
Experience:  Technical Support Coach at Liberty Tax Service
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I want to give my thinkpad to my my mother, what should I do

Customer Question

I want to give my thinkpad to my my mother, what should I do to ensure it is back to original settings and cleared of all history
Submitted: 7 months ago.
Category: Computer
Expert:  Isaac Franklin replied 7 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

Can you tell me what model of thinkpad you have?

Customer: replied 7 months ago.
yoga 14
Expert:  Isaac Franklin replied 7 months ago.

Okay, here is what we need to do.

Please follow this link:

http://knowhow.com/article.dhtml?articleReference=4434&country=uk

You will start with restoring if you do not wish to back up your data seen in step one.

If you run into any issues, let me know.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.
~Franklin

Customer: replied 7 months ago.
I do not or cannot find a novo button
Expert:  Isaac Franklin replied 7 months ago.

It should be on the right side, between the usb port and power button.

Start with the pc off, hold down that button until it turns the pc on. It will

be a small round button.

Customer: replied 7 months ago.
there is n button other than power, volume and lock
Expert:  Isaac Franklin replied 7 months ago.

We can always try remote as an option. It is not mandatory. I have another option at the bottom if you

want to try to reset your thinkpad that way.

Friendly reminder.

If you would like to have a more hands on support through Secure Remote Assistance, I will send you an offer and I will be able

to log in and perform the fix for you. We offer this as an easier solution for clients. It is 100% guaranteed

money back if we cannot resolve your issue.

If you would like to continue with written instructions, that is absolutely fine as well.

You can also try this method as well.

http://www.manualslib.com/manual/927352/Lenovo-Thinkpad-Yoga-14.html?page=137

Customer: replied 7 months ago.
I think I have it now, thank you.
Expert:  Isaac Franklin replied 7 months ago.

You are very welcome.

If you are satisfied with the help I have provided, please remember to click and submit a star rating on this page. Your feedback is important as it is the only way I am credited for assisting you. Thank you.

In the future you can request me personally by typing your question inside the question box on my page below where it says " ask you question"

http://www.justanswer.com/computer/expert-isaacfranklin/?rpt=3800

To ensure the question goes to me specifically and isnt picked up by other personnel, please start your questions with the text " For Franklin only "
~Franklin

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