Hello and thanks for your question, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, When did this start ? what is the name of your program ? and what windows OS you are using (7,8 or 10)?
Ok, Please Try to restore your windows 7 computer by following the steps below :
1-Click Start > All Programs > Accessories > System Tools program group.
2-Click on the System Restore program icon.
3-Click Next > on the Restore system files and settings window.
4-Choose the restore point that you want to use. You should use the restore point with a date when you still don't have the problem you are facing now.
Let me know the results
Has everything worked out please?
Would you like me to set up a remote session (NO extra charge), which will allow me to connect directly to your screen and assist you with this issue?
Do you have Dragon Naturally Speaking Installation disc?
I am sorry to see that you have not had any luck so far in terms of fixing this problem. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other. I will be available for the rest of today.
Thank you,***** *****