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Yvette
Yvette, Consultant
Category: Computer
Satisfied Customers: 83
Experience:  Tech Manager
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When playing back messages most of the time the message is

Customer Question

When playing back messages most of the time the message is loud and clear. Occasionally instead of receiving a message I hear noise like static with a faint voice in the background. What is wrong, and can it be fixed?
Submitted: 6 months ago.
Category: Computer
Expert:  Yvette replied 6 months ago.

What device are you using for playing the messages?

Customer: replied 6 months ago.
I am using model D1680-4
Expert:  Yvette replied 6 months ago.

Who makes this device and what type device is it??

Expert:  Yvette replied 6 months ago.

Is it the Uniden Answering Machine?

Expert:  Yvette replied 6 months ago.

Are the faint messages coming from the same caller?

Customer: replied 6 months ago.
You are correct about the maker of the answering machine. I do not know if the messages are coming from the same caller.
Expert:  Yvette replied 6 months ago.

OK. this is a cordless phone and answering machine, correct?

Expert:  Yvette replied 6 months ago.

If so, do u have it near any other electronic equipment like a radio, cable modem, etc? These can interference.

Customer: replied 6 months ago.
Expert:  Yvette replied 6 months ago.

yes, it's near other electronic equipment?

Customer: replied 6 months ago.
the TV
Expert:  Yvette replied 6 months ago.

I u can, I'd try moving the phone. It may be an interference issue. If problem continues after u move it make a note of the person who's calling when the static occurs. They could be calling from a bad wireless connection.

Customer: replied 6 months ago.
Never had this problem with other wireless phones near the tv. Cannot determine caller because sound is too faint.
Expert:  Yvette replied 6 months ago.

OK. and Caller ID didnt show who called?

Customer: replied 6 months ago.
No
Expert:  Yvette replied 6 months ago.

how long have u had this phone?

Customer: replied 6 months ago.
It was gift. Looks new. Former owner says he never had this problem. I believe him he is my friend who was trying to do me a favor.
Expert:  Yvette replied 6 months ago.

OK. Just trying to determine how long this has been occurring. I recommend moving the phone to another area.

Expert:  Yvette replied 6 months ago.

Anything else today?

Customer: replied 6 months ago.
No Thanks Very Much
Expert:  Yvette replied 6 months ago.

You're welcome. Have a nice day.