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Ask Andy Your Own Question

Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I have been locked out of my Android phone. It has been

Customer Question

I have been locked out of my Android phone. It has been erased and now asks me to enter the g-mail address and password ***** was synced with. I was told yesterday that account is frozen by Google because of attempts to access it from other states. I gave my information to the tech and he was helpful until he wanted to access our home computer. Could you please release my g-mail account,***@******.*** so I can reset the password ***** upload my phone?
Submitted: 4 months ago.
Category: Computer
Expert:  Richard replied 4 months ago.

Hi there and welcome

Can you tell me the make and model of the phone please?

Customer: replied 4 months ago.
Motorola Model? CE0168
Expert:  Richard replied 4 months ago.

Thanks

The Gmail account, is it***@******.*** that the phone is linked to correct?

Customer: replied 4 months ago.
Expert:  Richard replied 4 months ago.

Thanks

What is the last password ***** remember using?

Customer: replied 4 months ago.
I see I am no longer with a protected site. I am disappointed that you are trying to sell me other services and to connect to my computer remotely. Please cease this inquiry. I am no longer interested in dealing with you.
Customer: replied 4 months ago.
I authorize you to collect the $5 but not the $35.