I'm sorry about the issue. Is it the K9 Web Protection?
Do you have windows xp, vista, or 7, or 8, 10?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
With remote support, you can see everything I do on the screen, and we have an A+ service rating at the Better Business Bureau website:
Remote support is quicker and easier for you as I will do all the troubleshooting steps for you, and this issue can be complicated. Otherwise, I can provide written instructions.
- Did you set up K9 previously? Or did someone else set it up previously?
- Does it give you the option Forgot password, or something similar?
- Does it let you uninstall the K9 program in Control Panel?
Please let me know your option; we guarantee our service. Please reply at the box below. Thank you,