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Question, the google account you are using when you sign into chrome, and then go into the chrome browser settings and then enable sync.
Is it the same google address you are using on your PC with chrome? Does the PC with chrome also have sync turned on?
And as far as the google address itself, you dont have two step verification turned on do you? As that would interfere with the sync process.
Question.. Have you tried logging into google sync on the new chrome book, using the same exact google account as you had on your previous chromebook. And seeing if theres anything there to sync in the first place?
If you check this page https://www.google.com/settings/chrome/sync
Does it show you have anything to sync, and if so when does it show the last time you synced?
Out of curiosity, whats the name brand and model of your old chromebook with the crushed screen?
do you know if its the hp chromebook 11, 12, 14 etc ?
On this specific page.. https://www.google.com/settings/chrome/sync
You can access that from your current chromebook. When you go to that page, does it show anything in the categories, or just slashes?
Another possibility is this, if you have an HDMI cable and a HDMI tv or computer monitor. You could connect your old chromebook to a HDMI monitor as it supports external monitors. Once youve done that.. You could then check to see if you had google sync set up and turned on in the other chromebook.
I ask because, this is all done for the most part automatically online. As long as sync is turned on on device a, when device b signs into the same account and turns on sync, device B will sync.
Most likely, you didnt have sync turned on on the broken chromebook. Using an external monitor would be a quick way to check.
Thats not possible. Heres why.. Chrome OS, wont recognize the way chrome stores files on a mac or a pc. While it would be possible to move your data folders from pc to pc or mac t o mac. You cant move browser data from Mac to chrome or PC to chrome. They are entirely different operating systems altogether. And use completely different file formats.
One reason that could happen, is if you chose reset sync at some point from within chrome.. T hat would wipe out your synced data. ( but wouldnt wipe out google drive since thats not part of the chrome sync service itself. )
Another reason could be if on the new chromebook you dont have the right options turned on in advanced sync settings.
again.. Most likely this is one of two issues. On the broken chromebook you didnt have all your settings set to sync.. ( if you only had one chromebook and no other pcs or phones, that would make sense as what would you sync with?)
Or B, at some point when setting up your new chromebook you went into the chrome options and selected reset sync. Which would delete your info from the server, but not from the broken chromebook itself.
The only way to really know for certain what has happened is to use an HDMI cord and connect an external monitor to your broken chromebook so youll have a way to actually see whats on it..
Is the sync error on the broken machine, or the new machine?
T he sync error? Lets not power wash the old machine.. As it may be the o nly surviving source of your data..
Powerwashing the new machine if its having a sync error wouldnt hurt.. Since it doesnt have your data on it anyways, and a power wash wont touch google drive. ( online )
The only thing even remotely close to what you are asking, is being able to create a recovery image from your broken chromebook, and then restoring that image to your working chromebook.. http://www.educatorstechnology.com/2014/12/an-easy-way-to-restore-and-back-up-your.html
Other then that, chromebooks ship with extremely small hard drives for a reason. Its meant to be a cloud storage device. Not an internal storage device for your data. But, if you wanted to make a complete image of what you had on your old machine, then the above link would help you.
And then you could restore that image to your new machine..
Id still make a system image before powerwashing.. As if something goes wrong.. Theres no going back.
Whereas with a system image you get a complete image of everything on the chromebook.