I'm sorry about the issue. What's the model of your device?
Is it asking for your Netflix account password? or something else?
Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,