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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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L am paid up year. when I tried to log on it took my e

Customer Question

l am paid up for the year. when I tried to log on it took my e mail,however let wouldnot take my pass word.I was on the phone with net Felix about one and a half hours last night. They had me try several passwords and it would not take other
I am blind in one eye passwords.
They told me to contact you and ask that you do an update and ask for a factory reset.
l
I am b
have had this happen before and some times did not use Netflix for weeks at a time.
Submitted: 9 months ago.
Category: Computer
Expert:  Viet - Computer Tech replied 9 months ago.

Hi,

I'm sorry about the issue. What's the model of your device?

Is it asking for your Netflix account password? or something else?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

Please reply at the box below. Thank you,

Expert:  Viet - Computer Tech replied 9 months ago.

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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