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Andy
Andy, Computer Consultant
Category: Computer
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Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I only have an iPad and somehow I lost access to my email. I

Customer Question

Hi I only have an iPad and somehow I lost access to my email. I am not at ALL gifted as a computer person. I have access to msn etc. I have called apple and still can't figure it out. Can you help?
JA: How old is your iPad, and what model are you using?
Customer: Apple and about 2 yrs old. I type real slow...sorry
JA: What troubleshooting have you tried?
Customer: Looked into settings and am lost
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: I'm old and stupid!
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Computer Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Computer
Expert:  Mr.Med replied 11 months ago.

Hello and thanks for your question, my name is ***** ***** i will be assisting you today,

I'm sorry about the issue, Try to reset your Apple password, please click on the link below:

https://iforgot.apple.com/ enter your email address, then click on Continue at the bottom, and follow the onscreen instructions in order to access to your email.

Let me know the results

Thank you

Customer: replied 11 months ago.
Msg isn't coming up about not being able to get emails but haven't had any mail since Sunday because of whatever I messed up
Expert:  Mr.Med replied 11 months ago.

Please let me open your question to other experts.

Thank you

Customer: replied 11 months ago.
Now it comes up as can't connect to server?
Expert:  Mr.Med replied 11 months ago.

Did you reset your password *****? What is happening when you attempt to login to your email using the new password ? Are you receiving any type of error message?

Customer: replied 11 months ago.
I reset
Expert:  Mr.Med replied 11 months ago.

So do you have access to your email again please?

Customer: replied 11 months ago.
No
Expert:  Mr.Med replied 11 months ago.

Go to https://iforgot.apple.com/ type your email ID and try to answer the security questions.

follow the onscreen instructions in order to create a new password

let me know the results

Thank you

Expert:  Mr.Med replied 11 months ago.

Has everything worked out, do you still need help ?

Expert:  Mr.Med replied 11 months ago.

Any results please?

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