Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
I also needed the brand/model of pc you are using? Did you want to continue today or need help finding the information
we need to proceed?