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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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My computer has a black screen and the arrow is all that I

Customer Question

my computer has a black screen and the white arrow is all that I can see. The computer will not turn off, it only sleeps
Submitted: 3 months ago.
Category: Computer
Expert:  Isaac Franklin replied 3 months ago.

Hi, and welcome to Justanswer. My name is ***** ***** i will be assisting you today.

To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.

If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.

Expert:  Isaac Franklin replied 3 months ago.

I also needed the brand/model of pc you are using? Did you want to continue today or need help finding the information

we need to proceed?

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