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Nathan
Nathan, Systems Manager
Category: Computer
Satisfied Customers: 20338
Experience:  Own/operate computer networking/IT company.
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I have a Sentry Safe but have lost the key (002) and can not

Customer Question

I have a Sentry Safe but have lost the key (002) and can not remember the code (no light on code panel). Please assist.
Submitted: 5 months ago.
Category: Computer
Expert:  Nathan replied 5 months ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble, Joyce.

Unfortunately this is not something you can simply get a code for online, for obvious security reasons, otherwise anyone could break into your home or steal your safe and then just retrieve the code to open it, rendering the safe useless.

What you'll need to do is fill out a form, have it notarized (to prove ownership) then send it in (along with a check) to Sentry. They'll mail you back the original keys if applicable and/or the override code.

You can get the form here: https://www.sentrysafe.com/Content/pdfs/NotaryForm.pdf

There are instructions on it for sending the info in by mail, or you can pay the fee online and fax/email the form after it is notarized.

I'm sorry there is not a quicker resolution possible, this process is in place to ensure security, so that not just anyone could get a code or key to your safe.

Best regards,

Nathan

Expert:  Nathan replied 4 months ago.

Do you need more help with this, Joyce?

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