Sir/Ma'am this is justanswer which is a paid Q&A and Tech support providing site. We do not have any tie up with companies like Microsoft or Acer but we can also help you fix the issue you are facing. We have been online for the past 10 years and we have A+ rating from Better Business Bureau which you can check using this link http://ww2.justanswer.com/about-us Please let me know whether you want to continue with our tech support.
If you wish to continue please let me know the SNID and Serial of the PC which is on the back of the system also let me know whether it came windows 7 pre-installed in it when you purchased ?
If you have trouble finding the SNID and Serial please use this link to help you locate it : - http://global-download.acer.com/SupportFiles/HelpDoc/help.aspx?LC=en&BC=Acer
Note: - Please reply using the box below.
We cannot send you the recovery media but i can give you the link to order the recovery media.Only you can order the disk.
Do you have the SNID and Serial of the PC?
Sorry to know that you misunderstood us with Acer support,If you do not want to continue with our support i will request to close the question and refund the amount.
No worries i will request to close the question and refund the amount.I apologize for the confusion.