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We can reset the laptop to factory settings using the instructions below.
Please note: Resetting to factory defaults will erase all photos, documents, custom settings, etc. Your laptop will be just like it was when you took it out of the box.
How to Restore an ASUS Laptop to the Factory Settings
by Ruri Ranbe, Demand Media
Your business might need to restore an ASUS laptop to its factory settings for a variety of reasons. Formatting the hard drive and reinstalling the operating system can eliminate virus infections, revive the computer from system failure, and even improve computing performance. Erasing the contents of the drive is also critical if you intend to sell the laptop; if you neglect to do this, the next owner will be able to access your critical business data. ASUS laptops contain a recovery partition that includes software designed to restore the laptop to its original condition.
Power on or reboot the ASUS laptop. When the ASUS logo screen appears, press "F9" to access the hidden partition.
Press "Enter" when Windows Boot Manager appears. Choose your language from the options and click "Next."
Review the on-screen messages and then click "Next." Select one of the following options: "Recover Windows to First Partition Only," "Recover Windows to Entire HD" or "Recover Windows to Entire HD With Two Partitions."
Click "Next" and follow the on-screen instructions to restore the ASUS laptop to the factory defaults.
I apologize. I hit send before I intended to. Please begin with STEP 1 and ignore the links (1,2,and 3) that aren't relative to your problem. Please give this a try and let me know how it works for you.