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Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you
Which is the web browser are you using to open yahoo mail is it Internet explorer, Mozilla Firefox, Chrome?
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
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Sir/Ma’am please answer my above questions so that i can help you better.