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I am sorry to know that you are facing problem with your emails in gmail.
How do you access gmail?
Secure remote assistance is an addition service and its totally up to customers choice whether you want to avail or continue on the chat session.
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how do you access your email via web browser or email client like Ms outlook or incredimail?
In that case clear the cache delete cookies and reset to default browser settings after that login to gmail and once you are successfully logged in you are all set.
did you check the trash bin and if the trash bin if he emails are not sent to inbox then gmail will purge all the emails in the trash can and cannot be retrieved.