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Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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I just switched modems to TELSTRA GATEWAY MAX and have been

Customer Question

I just switched modems to TELSTRA GATEWAY MAX and have been able to reconnect to the internet. However all my mails at***@******.*** have disappeared form both computer and mobile.
Can you please helpGeorge
Submitted: 3 months ago.
Category: Computer
Expert:  Michelle replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your emails in gmail.

How do you access gmail?

Customer: replied 3 months ago.
To securely connect and fix is $55.oo additional to the $73?
Expert:  Michelle replied 3 months ago.

Secure remote assistance is an addition service and its totally up to customers choice whether you want to avail or continue on the chat session.

Secure remote assistance is no time bound. 100% customer satisfaction is guaranteed.

Customer: replied 3 months ago.
Thanks for your reply
I just took up a weeks free trial offer and on that assumption I believe to securely connect for troubleshooting of device would be only $55.00.
Onthat assumption please proceed.
Expert:  Michelle replied 3 months ago.

how do you access your email via web browser or email client like Ms outlook or incredimail?

Customer: replied 3 months ago.
I believe web browser GOOGLE or SAFARI and emails are received on my apple phone
Expert:  Michelle replied 3 months ago.

In that case clear the cache delete cookies and reset to default browser settings after that login to gmail and once you are successfully logged in you are all set.

Customer: replied 3 months ago.
Hi Michelle
I have performed the above
However emails have not been retrieved
Expert:  Michelle replied 3 months ago.

did you check the trash bin and if the trash bin if he emails are not sent to inbox then gmail will purge all the emails in the trash can and cannot be retrieved.

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