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Bhavik Joshi
Bhavik Joshi, Computer Software Engineer
Category: Computer
Satisfied Customers: 497
Experience:  Product Developer at Computer Science Corporation
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HELP!!!! I think I just wiped out my husband's phone ---was

Customer Question

HELP!!!! I think I just wiped out my husband's phone ---was trying to download pictures.
Please call me (###) ###-####
Submitted: 11 months ago.
Category: Computer
Expert:  Bhavik Joshi replied 11 months ago.

Hi Welcome to JustAnswer

Expert:  Bhavik Joshi replied 11 months ago.

Please let me know which phone you were using ? and what would you like to do now.

Customer: replied 11 months ago.
6s Apple I want to get his data backPlease let me know if you can fix...
Expert:  Bhavik Joshi replied 11 months ago.

ok. Give me a moment

Customer: replied 11 months ago.
ok... I was trying to download pix. Got the itunes screen. It said his phone was not connected. I guess I clicked restore instead pf new phone. All my info is now on his phone and his is gone
Expert:  Bhavik Joshi replied 11 months ago.

You can use below software to recover your lost data

https://www.iskysoft.com/data-recovery-tips/recover-deleted-data-from-iphone-6.html

Customer: replied 11 months ago.
Please call me (###) ###-####
Customer: replied 11 months ago.
I was stupid enough to mess up and you want to log in to something else???
Expert:  Bhavik Joshi replied 11 months ago.

I won't be able to call you right now. I can call you after around 3 hours from now. or else you can call me @ ***-**-****881565

Expert:  Bhavik Joshi replied 11 months ago.

Its okay, We can retrieve your lost data.

Customer: replied 11 months ago.
That link did not work
Expert:  Bhavik Joshi replied 11 months ago.

Can I take control of your PC ?

Customer: replied 11 months ago.
Where is that number? I don't think I have international calling.
Customer: replied 11 months ago.
I really need you to call me.
Expert:  Bhavik Joshi replied 11 months ago.

Its an Indian number. I will call you when I reach my office .

Expert:  Bhavik Joshi replied 11 months ago.

Can I remotely connect to your PC and download that software for you so that you can recover your lost content.

Customer: replied 11 months ago.
Ok. How soon? I'm sorry to be so insistent, but I need to fix this --he is not going to be happy.
Customer: replied 11 months ago.
but how much is that? I'm not sure what I am agreeing to and how much it is costing.
Expert:  Bhavik Joshi replied 11 months ago.

It would cost 39$

Customer: replied 11 months ago.
39 total? Yes, that is fine
Expert:  Bhavik Joshi replied 11 months ago.

I am not sure about the total value but it will cost you extra $36 .

Customer: replied 11 months ago.
ok...guaranteed to work?
Expert:  Bhavik Joshi replied 11 months ago.

You have to accept it before I connect to your PC. I am sending your offer once again

Expert:  Bhavik Joshi replied 11 months ago.

I have submitted an offer of 36 . Please accept it.

Customer: replied 11 months ago.
I did accept.
Customer: replied 11 months ago.
I clicked on the accept button and it sends me to my account page.
Customer: replied 11 months ago.
Says to update my payment info ---it is all there.
Expert:  Bhavik Joshi replied 11 months ago.

Yes, may be that's for payment. It is showing me payment failure. As we both are running out of time . Let me allow you to do remote connection. you can later on pay it as a bonus.

Customer: replied 11 months ago.
ok.
Expert:  Bhavik Joshi replied 11 months ago.

Please click on above link and run the downloaded software

Customer: replied 11 months ago.
What does that mean?
Customer: replied 11 months ago.
then what?
Expert:  Bhavik Joshi replied 11 months ago.

Through this software , I will be able to connect to your PC

Expert:  Bhavik Joshi replied 11 months ago.

Which screen you are seeing right now.

Expert:  Bhavik Joshi replied 11 months ago.

It must have downloaded one software. you need to run that software

Customer: replied 11 months ago.
I would not open. I see your notes
Expert:  Bhavik Joshi replied 11 months ago.

Try to copy paste this link in your bowser address bar :-

http://www.justanswer.com/remotedesktop/join.aspx?Session=e84f740d-a329-4258-a99b-00356a9dc131

Expert:  Bhavik Joshi replied 11 months ago.

Once you do this it automatically downloads one fle, you just need to click on it and run it.

Expert:  Bhavik Joshi replied 11 months ago.

File's name is Elsinore.screenconnect.exe

Customer: replied 11 months ago.
I'm sorry, not working.. Sent you a screen shot of what I see
Expert:  Bhavik Joshi replied 11 months ago.

I did not get screenshot

Customer: replied 11 months ago.
SEnt to the text message that I am getting from you. It is the Elsinore, but not opening
Expert:  Bhavik Joshi replied 11 months ago.

Right click on it and click on open. Then it will give you an option to run it

Customer: replied 11 months ago.
I clicked "OPEN Containing Folder. Then it asks who should open. When I click Judy, it does not work
Customer: replied 11 months ago.
says not a valid application
Expert:  Bhavik Joshi replied 11 months ago.

Try selecting other name

Customer: replied 11 months ago.
needs password
Expert:  Bhavik Joshi replied 11 months ago.

Oh.. Its a problem then. You do not have access to run any program on this computer. Can you try using some other computer ?

Customer: replied 11 months ago.
No. There is no other. I think we are both frustrated.
Expert:  Bhavik Joshi replied 11 months ago.

Unable to find any backdoor

Customer: replied 11 months ago.
what do I do?
Expert:  Bhavik Joshi replied 11 months ago.

No other option for me to connect . I will give me some instructions please try to follow them and recover lost data

Customer: replied 11 months ago.
ok.. Thanks.
Expert:  Bhavik Joshi replied 11 months ago.

Please see tutorial from below link :-

http://www.bestiphonedatarecovery.com/restore-iphone-data-without-itunes-backup.html

It has video as well at the bottom of the page.You can view it before trying it in your pc

Expert:  Bhavik Joshi replied 11 months ago.

Please provide your valuable rating to me.

Customer: replied 11 months ago.
I will let you know if it works. Thanks so much.
Expert:  Bhavik Joshi replied 11 months ago.

Ok. You'r Welcome.

Customer: replied 11 months ago.
It didn't work. That was only if there was a backup to iCloud or iTunes. What if there was no backup?
Customer: replied 11 months ago.
How can it be that it just disappeared ? There has to be some technical miracle out there.
Expert:  Bhavik Joshi replied 11 months ago.

When you click on restore . It completely erase all the context of Phone. Check this out :-

https://support.apple.com/en-in/HT201252

Expert:  Bhavik Joshi replied 11 months ago.

Please read point 6 & 7

Customer: replied 11 months ago.
I read. So it will restore to factory settings and I basically have a new phone. I want to get back my 800 plus pictures. That's I care about
Expert:  Bhavik Joshi replied 11 months ago.

If you have sync'ed your phone with Itune and Icloud then you can definitely get all your data back.

Customer: replied 11 months ago.
But it wasn't . That's what I have been trying to tell you. How can I find them otherwise? I'm so sad. We just got back from vacation and I messed up.
Expert:  Bhavik Joshi replied 11 months ago.

Let me see if there is any software which does this

Customer: replied 11 months ago.
Thank you for trying
Expert:  Bhavik Joshi replied 11 months ago.

Please download this software :- https://www.imobie.com/phonerescue/download.htm

You need to select option 1 from it ."Recover from Iphone"

Expert:  Bhavik Joshi replied 11 months ago.

Please see the step by step solution in below document.

Expert:  Bhavik Joshi replied 11 months ago.

If you think, I have help you, then please provide your much needed and valuable rating to me. :)

Customer: replied 11 months ago.
I will be glad to as soon as I get this done. I appreciate you.
Customer: replied 11 months ago.
This phone rescue takes you to phone lab, which recovers what was on the restored phone. I want the stuff that was on his phone before I mistakenly selected restore instead of "new phone". I obviously replaced his Data with my data and his disappeared. I guess it's just gone forever ��
Expert:  Bhavik Joshi replied 11 months ago.

Okay, so now do not have any option to recover the lost data except restoring it from any of the backup's which we do not have.