How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Eric Ewing Your Own Question

Eric Ewing
Eric Ewing, IT Pro
Category: Computer
Satisfied Customers: 194
Experience:  I am a technology professional with 18 years experience, and hold 15 industry certifications (from hardware/software repair to mobility to IT Security, and everything in-between!).
93256567
Type Your Computer Question Here...
Eric Ewing is online now
A new question is answered every 9 seconds

My Lenovo computer lost it's charge and I can't get it to

Customer Question

My Lenovo computer lost it's charge and I can't get it to start when plugged in
Submitted: 5 months ago.
Category: Computer
Expert:  Byron replied 5 months ago.

Hi Kerri. My name is***** your for your question and the opportunity to assist.

Can you tell me how long the laptop has been charging since the battery ran out?

Customer: replied 5 months ago.
1 hour
Customer: replied 5 months ago.
It's dead and won't power on with power cord. Connections and outlet checked
Expert:  Byron replied 5 months ago.

Thanks.

Please try this. Disconnect the charger from the laptop.

Firmly hold down the power button for 45 seconds and release.

Plug the charger back in and power it on.

Customer: replied 5 months ago.
Notging
Customer: replied 5 months ago.
Nothing
Expert:  Byron replied 5 months ago.

Since this is a Windows 7 machine, I believe it has a removable battery.

Disconnect the charger and remove the battery. Hold the power button down to 45 seconds and release.

Leave the battery out and plug the charger back in and try to power it on.

Customer: replied 5 months ago.
Hello?
Expert:  Byron replied 5 months ago.

I'm here.

Since this is a Windows 7 machine, I believe it has a removable battery.

Disconnect the charger and remove the battery. Hold the power button down to 45 seconds and release.

Leave the battery out and plug the charger back in and try to power it on.

Customer: replied 5 months ago.
Are you not able to help?
Expert:  Byron replied 5 months ago.

Have you performed these steps:

Disconnect the charger and remove the battery. Hold the power button down to 45 seconds and release.

Leave the battery out and plug the charger back in and try to power it on.

Customer: replied 5 months ago.
I did everything you said to do
Customer: replied 5 months ago.
Prior to losing power it worked ok
Expert:  Byron replied 5 months ago.

I understand.

I'll open the question up to the other experts, one of whom may have another solution.

You'll receive an email notification when one responds.

Expert:  Eric Ewing replied 5 months ago.

Hi Kerri! To recap what you've stated so far (making sure that I am on the same page as you): your computer battery fully discharged, and will not charge back up. Your laptop will not power on whether or not plugged in, and whether or not the battery is installed. Is that correct?

Assuming I'not not misunderstood, we are left with three potential causes of this problem: 1) a faulty power source, 2) a faulty power adapter, or 3) a failed mainboard inside your laptop.

We can rule out #1 pretty easily: try to plug your laptop into a different power outlet, and see if it will now boot. If it still does not boot, we know that a "faulty power source" is not to blame.

The other two issues are going to be a little trickier to test, because it will require you to have access to a new power adapter for your laptop. Compatible third-party power adapters can be purchased for about $60 from many electronics or office supply stores, and I recommend buying one locally -- so that you can more easily return it if you rule out the issue as being related to a faulty power adapter. At any rate, once you've acquired one please try to plug it into your laptop and see if your computer will now power on.

If your computer *still* will not power on, it would indicate that your computer is experiencing an electrical issue that should be repaired by a qualified technician.

If you have any additional questions, please let me know!