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Andy
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
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Capital One keeps telling me I need to update my browser to

Customer Question

Capital One keeps telling me I need to update my browser to be able to access their website. I have done the update but when I try to log into Capital One they still tell me I need to update my browser. Several other sites have told me the same thing. How can I get my browser update so I can use my computer?
Submitted: 7 months ago.
Category: Computer
Expert:  John replied 7 months ago.

Hello my name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you

Just to clarify is capital one a credit card/bank web site?

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 or any other?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 7 months ago.

Sir/Ma’am please answer my above questions so that i can help you better.

Sincerely,
John

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Expert:  John replied 7 months ago.

Checking to see whether you still need help regarding the browser.

Please let me know.

Sincerely,

John

Note:-To reply back to me use the reply box below.

Expert:  Viet - Computer Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Do you still need help with this issue? I can fix issue with all websites you use; your computer will be able to go to any website you want.

Do you have windows xp, vista, or 7, or 8, 10?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?

When you are available, please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,