How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Andy Your Own Question
Andy, Computer Consultant
Category: Computer
Satisfied Customers: 5316
Experience:  11yr exp, Comp Engg, Internet expert, Web developer, SEO
Type Your Computer Question Here...
Andy is online now
A new question is answered every 9 seconds

Immediately after I log on, I see the following Windows

Customer Question

Immediately after I log on, I see the following Windows Activation window:
Windows is not genuine
Your computer might not be running a counterfeit copy of Windows.
I also notice the following symptoms:
The computer desktop background is black, and I receive the following error message on the bottom right corner of the screen:
“This copy of Windows is not genuine”
I also receive the following error message when I view the System Properties: (Control Panel / System and Security / System)
“You must activate today. Activate Windows now”
If I try to use slmgr.vbs /dlv to view the licensing status, I receive the following message:
Error: 0x80070005 Access denied: the requested action requires elevated privileges
Submitted: 10 months ago.
Category: Computer
Expert:  Byron replied 10 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

KB971033 can be downloaded from here:

To open the command prompt with elevated privileges

click the start button and in the search area type: cmd

Right-click on the search result at the top and select Run as Administrator.

Expert:  Byron replied 10 months ago.

Were you able to create the .reg file and add it to the registry?

Expert:  Byron replied 10 months ago.

Hi Jeffrey. I apologize as I may have misread your question earlier.

If you want to check if you have KB971033 installed, open Control Panel>>Windows Update.

In the lower left click Installed Updates. In the search box in the upper right corner type: kb971033

and run the search. If it's found, left click to select the entry and click Uninstall.

You can manually reactive Windows using your 25 character product key.

On your keyboard, hold down the Windows logo key (just to the left of the spacebar) and press R.

In the Run box text area type: slui 3 and click OK

Enter your product key and click Next to start the activation.

If you don't know your product key I can show you how to recover it

via inventory software.

Related Computer Questions