Hi there, I'm Tim and will be assisting you today. I have over 15 Years as an Engineer and have been with eBay, DoD, and many others. I will do my VERY BEST to help you. If you like i can offer remote access and a call. In addition, with any positive rating I will support your question going forward for free.
Hey Sue, what puzzles are you referring to? Also upgrading to windows 10 is almost ALWAYS a bad idea as it tends to break systems half the time, and reverting back is not usually an option, i fear you may have a system problem and not a puzzle problem.