Hello and welcome to justanswer, my name is ***** ***** i will be assisting you today,
I'm sorry about the issue, what version of windows you are using (windows 7,8 or 10)?
Click Start, point to All Programs, point to Accessories, point to System Tools, and then click System Restore. System Restore starts.
On the Welcome to System Restore page, click Restore my computer to an earlier time (if it is not already selected), and then click Next.
On the Select a Restore Point page, click the most recent system checkpoint in the On this list, click a restore point list, and then click Next. A System Restore message may appear that lists configuration changes that System Restore will make. Click OK.
On the Confirm Restore Point Selection page, click Next. System Restore restores the previous Windows XP configuration, and then restarts the computer.
has everything worked out please?
Do you still need help ?
If you need further assistance please reply back to me and i will gladly continue to help.
Any results please?